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Quick Support Options
- 24/7 Live Chat Support
- Email Response within 2 Hours
- Phone Support: 1-800-FITALITY
- Video Call Consultations Available
How Can We Help You?
Technical Support
Get help with product setup, maintenance, and troubleshooting
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Support Process
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Issue Resolution
Receive step-by-step guidance until your issue is resolved
Follow-up
We'll check back to ensure everything is working perfectly
Support Channels
Live Video Support
Schedule a one-on-one video call with our product specialists for personalized guidance and troubleshooting. Available Monday through Saturday, 9 AM - 8 PM EST.
Customer Satisfaction
98%
Resolution Rate
Common Topics
App Connectivity
Sync issues, device pairing, and app troubleshooting guides
Product Assembly
Step-by-step assembly guides and video tutorials
Performance Tips
Optimize your equipment's performance and longevity
Priority Support
Premium Support Benefits
- Priority queue access
- Dedicated support specialist
- Extended support hours
- Advanced hardware replacement
- Quarterly maintenance check-ins
Contact Methods
Live Chat
Available 24/7 Typical response time: < 1 minute
Email Support
support@fitality.com Response within 2 hours
Phone Support
1-800-FITALITY Mon-Sat: 9 AM - 8 PM EST
Self-Service Resources
Knowledge Base
Extensive collection of how-to guides and troubleshooting articles
Video Tutorials
Step-by-step visual guides for common procedures
Community Forum
Connect with other users and share experiences
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Satisfaction guaranteed