Overview
At Fitality, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a comprehensive 30-day return and exchange policy for most items, subject to the conditions outlined below.
30-day return window from date of delivery
Free returns on all standard orders
Hassle-free exchange process
Dedicated support team available 24/7
Return Process
Follow these simple steps to initiate your return:
Initiate Return Request
Email returns@fitality.com with your order number and reason for return. Include 'Return Request - [Order Number]' in the subject line.
Receive Return Label
Within 24 hours, our team will send you a prepaid return shipping label and detailed packaging instructions.
Package Your Item
Carefully pack the item in its original packaging, including all accessories and documentation. Attach the provided return label.
Ship Your Return
Drop off the package at any authorized shipping location. Keep your tracking number for reference.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Exchange Process
Need a different size or model? Here's how to process an exchange:
Contact Support
Email exchanges@fitality.com with subject line 'Exchange Request - [Order Number]'. Include the item you wish to exchange and your preferred replacement.
Confirmation
Our team will verify the availability of your desired item and send exchange instructions within 24 hours.
Ship Item
Use our prepaid shipping label to return your original item. We'll ship your exchange once we receive the return.
Track Exchange
Monitor both your return and exchange shipments through our online tracking system.
Return Eligibility Requirements
Condition Requirements
Items must be unused, unwashed, and in original packaging with all tags attached. All accessories and manuals must be included.
Timeframe
Returns must be initiated within 30 days of delivery. Items received after 45 days may be subject to a restocking fee.
Documentation
Original order number, proof of purchase, and return authorization must be included with your return.
Non-Returnable Items
Please note that the following items cannot be returned:
Personal care items once opened or used
Custom or personalized equipment
Digital products and software licenses
Gift cards and promotional items
Items marked as 'Final Sale' or 'Clearance'
Products with removed or damaged security tags
Refund Information
Original Payment Method
Refunds are processed to the original payment method used for purchase. Please allow 3-5 business days for processing.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Store Credit
Option to receive store credit with an additional 10% bonus value for future purchases.
Damaged or Defective Items
If you receive a damaged or defective item:
Immediate Reporting
Contact support@fitality.com within 48 hours of delivery. Include photos of the damage and packaging.
Expedited Resolution
Our team will provide priority handling and arrange immediate replacement shipping.
Quality Assurance
All reported issues are reviewed by our quality control team to prevent future occurrences.
International Returns
For international orders:
Contact international.returns@fitality.com for specific instructions
Additional shipping fees may apply for international returns
Custom duties and taxes are non-refundable
Processing time may be extended by 5-7 business days
International exchanges are processed as separate return and purchase transactions
Contact Information
For any questions about returns or exchanges:
Email Support
returns@fitality.com for returns exchanges@fitality.com for exchanges support@fitality.com for general inquiries
Phone Support
1-800-FITALITY (348-2548) Available Monday-Friday, 9 AM - 8 PM EST
Live Chat
Available 24/7 through our website and mobile app
Need Help?
Our customer service team is ready to assist you with any questions or concerns about returns and exchanges.
Have Questions About Your Return?
Contact SupportAverage email response time: 2 hours
24/7 live chat support available
Dedicated return specialists
Satisfaction guaranteed